-table of contents-
■Before purchase: What kind of brand? / Where can I buy it? / How long will it take to arrive after ordering? / Can I purchase different sizes for the left and right? / I don't know which size to choose / Can I try it on? / Can you measure my feet? / What is the location and schedule of the event? / What material are the shoes made of? / Can you wear bunions? / I was recommended to wear something that felt tight when I tried it on, is that okay? / Does the material change the feel of your feet? /■After purchase: I don't know if it fits my feet /It feels tighter than when I tried it on /How can I get it to fit my feet faster? / I want to exchange a size / I want to know the size I purchased before /I haven't received the item and haven't received any contact after 40 days or more / I can't log in to my page
■ Before purchase
Q.What kind of brand?
A.KOBE YOKUTSUTEN is a semi-order pumps specialty store that aims to fulfill everyone's "ideal".
Click here for details [ What is Kobe Western Shoe Store ]
Q.Where can I buy it?
A. You can purchase it at online shops and events nationwide.
Click here for the event schedule [ Schedule ]
Q.How long will it take to receive the order?
A.Online shop will be delivered about 40 days after your order.
In the case of special events, approximately 40 days after the end of the event.
In the case of a long-term event of one week or more, it will be divided into one week and about 40 days later.
*Since around May 2022, the arrival of some materials has been irregular and delayed due to the world situation, and some orders have been delayed. We are shipping in order, so we would appreciate it if you could wait.
Q.Can I purchase different sizes for the left and right?
A. All products can be purchased separately for left and right.
Q.I don't know which size to choose.
A.You can check how to measure your feet and the size list of Kobe Shoe Shop on the following page.
[ How to measure your feet/Kobe shoe store size ]
Q.Can I try it on?
A. Yes, at events nationwide.
Click here for the event schedule [ Schedule ]
Q.Can you measure my foot size?
A. We measure sizes at events where 3D measuring instruments are installed.
We will inform you of the presence or absence of 3D measuring equipment, but if you are not sure, please contact us in advance.
Q.What is the location and schedule of the event?
A.We do it irregularly, so please check the announcements on SNS and the event schedule page.
Click here for the event schedule [ Schedule ]
Q. What material are the shoes made of?
A.You can choose either domestic pig suede, domestic calf (cowhide), or high-grade artificial leather for the surface material. The backing material is basically synthetic leather, but you can change it to Trinocool (stretchable fabric material) as an option.
Q. Can I wear bunions?
A.There are people with bunions who purchase our products, but we recommend that you try them on because the symptoms differ from person to person.
Q.I was recommended to wear something that feels tight when I try it on.
A. Wearing a size that is too big can cause trouble, just like wearing a size that is too small.
The leather gradually adapts to your feet, so we recommend that you try it on for 5 to 10 minutes, and if it's not so cramped that you feel pain, we recommend that size.
Q. Does the material change the feel of the shoes?
A.The inner diameter of the shoe does not change, but there is a difference in the ease of familiarity with the foot.
Compared to calf, pig suede is easier to blend in, and artificial leather is harder to blend in than calf.
■ After purchase
Q.I don't know if it fits my feet.
A. Please check the following page for how to check if the size is correct and how to match it.
[ Fitting guide ]
Q.It feels tighter than when I tried it on.
A. A new product is harder than a try-on sample and may feel cramped.
In particular, custom-made items are likely to feel stiffer and tighter than ready-made items because no one will ever wear them before the customer receives them. close to the comfort of
Q. How can I make it fit my feet quickly?
A. Please try the following.
◇ How to use a hair dryer to make it fit quickly
① Wear socks and put on shoes.
② Apply a hair dryer to the cramped part.
*If you keep the dryer on the same place for a long time or bring it too close to your shoes, it may damage the leather or burn your feet, so keep it at least 15 cm away.
③ Take off your socks and try on the style you want to wear (bare feet, tights, etc.).
④Repeat steps ① to ③ until the cramped feeling disappears in ③.
Using a shoe stretcher can also help.
◇Other ways to get used quickly
・If you feel cramped while wearing shoes while sitting indoors, etc., take them off repeatedly until the feeling of cramping disappears.
・Repeat walking within 30 minutes for about a week.
Q.I want to exchange the size.
A. After purchase, size exchange is possible only once.
Click here for details [ About refunds and exchanges ]
[ Size exchange application form ]
Q. I want to know the size I purchased before.
A.If you enter the purchase size when you register as a member at the online shop, you can check it on My Page.
Q. After 40 days have passed, the product has not arrived and there is no contact.
A.There is a possibility that some kind of trouble has occurred. Sorry for your inconvenience, but please contact us after filling in your name.
*Since around May 2022, the arrival of some materials has been irregular and delayed due to the world situation, and some orders have been delayed. We are shipping in order, so we would appreciate it if you could wait.
Q.I can't log in to My Page
A.
・If you forget your login password → Click "Reset Password" and follow the on-screen instructions.
・I didn't receive the password reset email. Sorry for the inconvenience, but please write down your name and email address. We will inform you about the registration status.
・I don't know if I registered as a member → Sorry to trouble you, but please write your "name" and "email address" and contact us. We will inform you about the registration status.
If you do not find the answer you are looking for in this Q&A, please ask from [Contact Us].